top of page

Refund Policy

Return, Refund & Warranty Policy

This Return, Refund & Cancellation Policy outlines the terms and conditions applicable to purchases made on nacglobal.in (“Website”), operated by NAC Global.

By accessing or using our website and placing an order, you agree to the terms stated in this policy.

Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once the order is dispatched, cancellation requests will not be accepted

  • To cancel an order, customers must contact us immediately at servicenac3@gmail.com

Return & Replacement Policy

We strive to deliver quality products. However, in case of any issue:

  • We do not offer returns after delivery

  • Only replacement requests are accepted under the following conditions:

    • Product received is defective, or

    • Wrong product has been delivered

Conditions:

  • Request must be raised within 48 hours of delivery

  • Product must be unused and returned in original packaging with all accessories

Requests that do not meet these conditions may be rejected.

Non-Returnable Items

Certain products are non-returnable, including but not limited to:

  • Consumable goods

  • Opened or used products

  • Items marked as non-returnable on the product page

Customers are advised to check product details carefully before purchasing.

Warranty Policy

Selected products may come with a limited warranty, as specified on the product page.

 

Warranty Covers:

  • Manufacturing defects only​

​

Warranty Excludes:

  • Physical damage

  • Misuse, improper handling, or negligence

  • Normal wear and tear

Warranty Claim Process

To initiate a warranty claim:

After verification, we will provide an appropriate resolution.

Refund Policy

  • Refunds are only processed if replacement is not possible

  • Approved refunds will be initiated within 5–7 business days

  • Refund will be credited to the original payment method only

NAC Global shall not be responsible for delays caused by banks or payment gateways.

Shipping & Delivery Issues

  • If the package is received in a damaged condition, customers must report within 48 hours with proper proof

  • Failure to report within the timeline may result in rejection of the claim

Important Terms

  • NAC Global reserves the right to approve or reject any request after verification

  • Customers must provide valid proof (images/videos) for claims

  • In case of any dispute, NAC Global’s decision shall be final and binding

Contact Information

For any queries or support:

📧 Email: servicenac3@gmail.com
🌐 Website: https://nacglobal.in

bottom of page